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Anita Bruzzese has a post at 45 Things that builds on the ideas of the Sixth Habit: Synergize that I wrote about on Monday.

On the Job

What can managers do to help keep customers while not placing more stress on workers? Try:

• Providing a supportive environment. An employee who has been put through the wringer by a customer should be supported by a manager by being allowed to step away from the job for a while. A chance to take a short walk, or even take the afternoon off, can show the employee that the manager is sympathetic to the situation.
• Recognition. A manager needs to make a habit of recognizing the contribution that workers make to an organization, and the emotional stresses faced every day. Rewards and incentives show that the employee has worth.

Read the whole thing, and learn more at the Employee Engagement Network.

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